Caring when it matters most
Posted on September 3, 2020 by Mari Evans
At Atria Senior Living, we take pride in hiring employees who show their dedication and work ethic even in the most difficult times. Here, we shine a light on Roxan Mitchell-Powell, a housekeeper at Atria Willow Wood in Fort Lauderdale, FL, who recently received the Employee of the Year award from the Florida Senior Living Association (FSLA).
“I am honored, and a little surprised, to receive this award,” Roxan said. “I enjoy taking care of our residents and it comes natural to me.”
An extremely warm heart
The FSLA is an organization that represents companies operating professionally managed senior living communities. According to their guidelines, a nominee for the Employee of the Year award must "treat residents with dignity and respect, provide outstanding customer service, demonstrate extraordinary dedication, and contribute to the work environment personally and professionally." If you ask Robin Miller, Assistant Executive Director at Atria Willow Wood, all those qualities describe Roxan perfectly.
“She has an extremely warm heart,” said Miller. “She cares about her job. She is a team leader. She works well with her peers. She likes to take the time to get to know the residents’ stories. Nominating Roxan was like applying for a grant you know is worthwhile – the words just easily came out.”
One reason Miller admires Roxan is her performance when Atria communities first implemented COVID-19 protocols. Roxan volunteered to go beyond her housekeeping duties to make sure residents were being properly cared for while quarantined in their apartments. As a certified nursing assistant, she checked their temperatures, delivered meals she knew they would enjoy, and treated them with warmth and sensitivity to keep them from feeling isolated.
The FSLA presented Roxan with the Employee of the Year award on July 30 via their 2020 Senior Living Virtual Conference. About 50 Atria Willow Wood employees – including the honoree herself – gathered in the community’s dining room to watch the ceremony on a large-screen TV – wearing appropriate PPE and social distancing, of course. “It was a great way of bringing the staff together and taking a moment to celebrate Roxan’s success among her peers,” Miller said.
Roxan has worked at Atria Willow Wood for five years. In 2019, she was a recipient of Atria’s Exceptional Service Award, an honor given to just 65 outstanding employees nationwide twice a year. Despite the recognition she has received, Roxan remains self-effacing. “I have great team members. I was surprised when they said I was nominated for the award because there were so many of us working during that time, so I was surprised I was elected,” Roxan said. “I wasn’t working to get an award – I just love my job.”
Learn more about how Atria is helping residents stay safe, connected and engaged during the COVID-19 pandemic at AtriaSafeTogether.com.