Our commitment to quality
We have high standards when it comes to quality, because we know what’s at stake for our customers and employees. Our commitment to doing things the right way is best seen through our internal Quality Enhancement (QE) program. With standards that often exceed state requirements, the QE program uses a comprehensive review tool that measures hundreds of items of daily life in our communities. In addition to state-led reviews, Atria communities undergo unannounced QE audits each year to ensure quality continues to be our number one priority.
We also conduct regular customer satisfaction surveys, and the feedback we receive from our residents and families tells us what’s working well and where we need to improve. Continually looking for ways to enhance the services we offer is just another way for us to follow through on our promise to put quality above all else.