Updated: February 14, 2018
We have designed this website to help current residents, prospective residents, and their families make decisions regarding options for senior living and senior care. Your trust is important to us, and we take online privacy seriously.
- Information Collection
- Information Use
- Information Sharing
- Links to Non-Atria Websites
- Information Security
- Social Features
- Children’s Privacy
- Your Choices
- California Privacy Rights
- Information for Visitors Outside the United States
- Contact Us
Information You Submit
We may obtain information that you provide directly to us through the Site, for example when you schedule a tour, apply for a job, or contact us using our online form. The information you submit may include personally identifiable information, which is information that could reasonably be used to identify you individually, such as your name, postal address, email address, or telephone number.
Information Obtained Using Automated Means
We also may collect information relating to your use of our Site through various technologies and automated data collection tools, such as cookies (described below). For example, when you visit our Site, we may log certain information that your browser sends us, such as your IP address, device identifier, browser characteristics, language preferences, access time, and referring website addresses. If you received or responded to our digital advertisements, we may use these technologies to determine whether you opened an email or clicked on a link contained in an email.
Information about your use of this Site and other websites may be collected across time, devices, and websites for various purposes, including to associate different devices you use and to deliver relevant and/or retargeted content.
We also may use third-party web analytics services, such as Google Analytics. These service providers help us understand our audience and analyze how visitors use the Site.
- To learn more about how Google may use information collected through the Site, click here. To learn more about opting out of data collection through Google Analytics, click here.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites and online services, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit http://www.allaboutdnt.com/.
Information We Obtain From Other Sources
We also may obtain information about you from third parties, such as demographic or marketing firms, and combine it with information we collect about you through the Site. This combined information may be used to help us improve the accuracy and completeness of our records, and to help us better tailor our interactions with you.
We may use the information we collect about you through this Site for various purposes, including to:
- Personalize and improve your online experience, such as by providing you with content that may interest you and making navigation on our Site easier;
- Respond to your emails or other requests, inquiries, comments, or questions (to respond effectively we may share information with others, for instance, a specific Atria community or regional staff member who can best handle your request);
- Monitor and analyze trends, usage, and activities of visitors to, and users of, the Site;
- Improve the Site, our marketing, and products or services we may offer;
- Contact you regarding your use of the Site or, in our discretion, changes to our policies;
- Verify and/or authenticate a user’s identity;
- Provide users with information that we believe may be useful to them, such as information about products or services offered by us or by others;
- Prevent fraud or other misuse of the Site, including protecting our rights and the rights of affiliates or related third parties;
- Maintain records of our transactions and communications;
- Comply with applicable laws, regulations, or legal process as well as industry standards and our company policies;
- Prevent, investigate, identify, or take any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our policies; or
- For any other purpose, with your consent.
We also may use the information we obtain about you in other ways for which we provide notice at the time of collection.
Below we describe the circumstances under which we may share information we obtain about you through the Site with third parties. Generally, we may permit our agents, vendors, consultants, and other service providers to access information obtained through the Site to carry out work on our behalf. These third party service providers use the information to which they have access to carry out the purposes for which we shared the information.
Protecting Legal Rights and Property; Required Disclosures
We may share your information (1) if we are required to do so by law or legal process (such as in response to a subpoena or court order or similar government or law enforcement request for information); (2) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, to protect property or safety, or in connection with the investigation of possible fraud or other illegal activity; or (3) as needed to enforce our policies.
We reserve the right to transfer any information we obtain through the Site in the event of a joint venture, partnership, merger, or other collaboration with another organization, or in the event we sell or transfer all or a portion of our business or assets (e.g., further to a reorganization, liquidation, or any other business transaction, including negotiations of such transactions).
Links to Non-Atria Websites
Atria implements appropriate physical, administrative, and technical safeguards to help us protect personally identifiable information collected through the Site. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.
The Site may include features that are designed to permit interactions that you initiate between the Site and third-party websites or services, including third-party social networks (collectively, “Social Features”). For example, you may be able to “like” or “share” content from this Site on other websites or services.
The Site is not intended for children, nor is it targeted to children under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13 through the Site, and if we learn that we have received information from a visitor under the age of 13, we will delete such information in accordance with applicable law.
You may unsubscribe from receiving promotional emails from us by following the “unsubscribe” instructions provided in those email communications. Click here to manage your profile. Please note that even if you opt out of receiving promotional communications from us, we may continue to send you non-promotional emails, such as communications regarding our ongoing relationship with you.
California Privacy Rights
California law permits customers in California to request certain details about how their “personal information” (as defined by California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. We do not share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. California customers may request information about our compliance with this law by contacting us at email@example.com or by postal mail sent to:
Atria Senior Living
Attention: California Privacy Rights Request
300 East Market Street
Louisville, KY 40202
Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter, and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year.
Information for Visitors Outside the United States
Atria Senior Living
Attention: Privacy Inquiry
300 East Market Street
Louisville, KY 40202
Depending on the nature of your inquiry, we may ask you for certain information to verify your identity or to provide other details to help us to respond to your request.