Keeping things vibrant at Atria at Villages of Windsor
Posted on November 6, 2020 by Jesse Hazel
Before the COVID-19 pandemic, the residents of Atria at Villages of Windsor in Lake Worth, Florida, dined together in restaurants buzzing with conversation, danced around the pool, threw elaborate holiday parties and volunteered to read to students at local schools. Since the stringent safety protocols put into place in March, the community has found new ways to keep things vibrant while staying safe and socially distanced.
To wow and dazzle
“We work where our residents live.” This insight from Atria at Villages of Windsor’s Executive Director Judy Rotenberg, drives her service philosophy to “wow and dazzle those we serve.” To achieve that goal, Rotenberg and her team have worked extra hard to create programs and events that everyone can do safely, no matter the circumstances.
One solution has been to use the community’s internal digital channel that every resident can access from a smart TV or computer in their apartments. This channel offers opportunities for residents to tune into operas, plays and comedy performances, join fitness classes, or listen to experts speak on a variety of topics, to name a few.
Other ways the staff has connected with residents include dropping by their apartments with “COVID Care Packages” – decorated bags with treats, hand sanitizer and other items – and inviting everyone to dress up for Jersey Day, the first day of the NFL season. To help residents stay active safely, an on-site physical therapy team hosts balcony workouts to offer more chances for everyone to enjoy the Florida sunshine.
As Kristin Brown, the Assistant Executive Director, said: “Our number one priority is to help residents feel safe and connected.”
Everyone has a voice
Atria at Villages of Windsor is also using their internal digital TV channel to facilitate dialog between residents and directors. Before the COVID-19 pandemic, the community hosted town halls where residents could ask questions and share ideas. Now the staff sends out questionnaires to residents to gather their thoughts on how to make the community better. Rotenberg records the directors answering questions and plays those videos back to the community. “We’ve always prioritized open communication, and that’s especially true during the pandemic,” Rotenberg said.
Bud Nadler, Atria at Villages of Windsor’s Resident Council President, agreed with Rotenberg. “The pandemic has thrown a monkey wrench into our lifestyle,” he said. “But I feel that my visits in the hallways as I encounter various other residents have helped make everyone understand what we’re going through as a group here at Atria.”
Bud’s wife Lois added, “I think he’s doing a splendid job.”
Bud continued, “Thankfully, between what residents are doing, and the communication from the staff and our Executive Director, coming forward with information that’s crucial to our lifestyle, we’ve felt quite reassured these days.”
Learn more about how Atria Senior Living is helping residents stay safe, connected and engaged during the COVID-19 pandemic at AtriaSafeTogether.com.