Atria's Response to COVID-19

Since late February, Atria has been working to ensure that we are prepared for COVID-19 across all of our 200+ communities in the United States and Canada. Our top priority remains the health and safety of our residents and staff. We are working hard to continue to identify and prioritize ways to do more. This page includes what we hope to be helpful information about Atria Senior Living and our response to COVID-19.

A Letter from Atria’s Chairman and CEO, John Moore

April 11, 2021

Dear Atria Family,

It’s hard to believe that we’re already in the second quarter of the year. This is our first e-book of 2021. It’s not a look back, but a look ahead.

There probably aren’t enough e-books we could write that could come close to putting into words what the last year has meant for you, us, and the rest of the world.

We are springing to life with the energy of the vaccine’s success at our backs, with the knowledge that disease activity has plummeted, and with the realization that the proactive steps we’ve taken all along have put our residents in an unrivaled position to be able to live their best lives in our communities going forward.

The same bold initiative that compelled us to be quick to protect our communities – by procuring PPE, escalating protocols, deploying a massive ongoing COVID-19 testing program with Mayo Clinic Laboratories and by being the first major senior living provider to choose vaccination for all our staff – will lead us further into a great 2021. That’s the lens through which we view the future – boldly being “first movers” in all we do.

I hope the further you read in this e-book, the more inspired and informed you will feel about our approach moving forward. We’re also providing an updated timeline we’ve kept during the pandemic that demonstrates how we’ve lived out our approach to this point in the context of external events. From our steady push for more community freedoms, to our “spring cleaning” focus on first impressions, to a continuously improving care program within a highly immunized and vaccinated environment, we’re ready for a new journey and new life for you and with you.

While our focus has turned to our residents’ best lives in a post-COVID world, we remain vigilant. And, as the endgame for COVID-19 evolves, we are committed to continue taking urgent and effective steps to protect residents and staff, including already thinking about how we would roll out COVID vaccine boosters later this year.

We are encouraged, and we want to encourage you. The sun is shining, the weather is warmer, the days are longer, and the future is brighter.

Thank you for your trust and support all along the way. I’m happy to be “turning the page” together with you in the days ahead.

John Moore's Signature

John Moore
Chairman and CEO

Details on Atria’s Response Efforts

In late February 2020, Atria leadership gave careful consideration to develop a new set of protocols – using Atria’s existing rigorous infection control management protocols and based on CDC guidance – to prepare for and respond to COVID-19. Atria put these protocols in place at all 200+ Atria communities across the U.S. and Canada in early March 2020. As the situation evolved, we quickly and repeatedly escalated our safety and infection control protocols regarding visitor restrictions, screening processes, and travel policies. We continue to work to ensure we have the appropriate Personal Protective Equipment (PPE) and other supplies needed to keep our residents and employees safe.


Atria’s April 12th

Atria Senior Living - John's Letter Thumbnail

View the full COVID-19 response update shared across our organization and communities.

Atria’s COVID-19 Vaccination Timeline

Atria Senior Living - Vaccine Timeline

View the anticipated timeline of our COVID-19 vaccine distribution.

Virtual Town Hall with Atria and Mayo Clinic

Atria Senior Living - Social Distancing Safely

Watch our virtual Town Hall with Atria and Mayo Clinic Laboratories

Atria Senior Living - Mayo Clinic

Testing with Mayo Clinic Laboratories

One of the ways we are working to protect our residents and employees is through testing. Check out a behind-the-scenes view of Mayo Medical Laboratories and Mayo Clinic’s Department of Laboratory Medicine and Pathology.