Atria's Response to COVID-19

Since late February, Atria has been working to ensure that we are prepared for COVID-19 across all of our 200+ communities in the United States and Canada. Our top priorities remain the health and safety of our residents and staff. We are working hard to continue to identify and prioritize ways to do more. This page includes what we hope to be helpful information about Atria Senior Living and our response to COVID-19.

A Letter from Atria’s Chairman and CEO, John Moore

Sep 24, 2020

Dear Atria Extended Family,

We have a commitment to ongoing and transparent communications with you. In that spirit, we want to provide you with an updated report on our activity and also include a glimpse of our roadmap to a bright future.

Inside the report, you’ll see how we’re preparing for the best possible “now” given the current dynamics of COVID-19 and the regulatory environment.

We’ll bring you up to speed on what we’ve learned in fighting the disease and how it will help us keep it at bay in the future. You’ll see how we’ve used data to get to this point and how we’ll use it going forward in helping us manage the pandemic.

You’ll see how our “dual imperatives” – our twin goals of safety for our residents and staff while also optimizing quality of life in our communities – will guide us moving ahead.

Later inside, there’s some “California dreaming” as we show you how we are adapting our pandemic-ready communities of the future.

Then we’ll discuss our business environment both for now and the exciting future.

We’re on a journey together. It’s a trip where we will safely and thoughtfully move to more freedoms and community amenities, while also being ready to re-escalate protocols if the disease returns this fall and winter to our markets and communities.

We’d like to think we can now keep this disease in the backseat while we continue the drive to a brighter, more normal future. And, like parents for generations have had to say at some point, we’re telling COVID-19, “don’t make me stop this car.” Please don’t take my metaphor as suggesting we don’t take this disease threat extremely seriously, because we absolutely do. But, it’s time to turn our passions and energies towards driving forward, while doing everything we can to keep the disease in its place.

Yet, saying this and doing this are two very different things. This journey demands vigilance and discipline for all of us. None of us can let our guards down or become lax in our protocols.

We are so thankful for our residents, families and staff who have trusted and supported each other along the way. Without all of us working together, progress can’t happen. But, together, we can – and will – achieve our commitment to creating the best senior living community for each and every one of you to enjoy for many years to come.

I hope you find this updated report informative and helpful.

John Moore's Signature

John Moore
Chairman and CEO

Details on Atria’s Response Efforts

In late February, Atria leadership gave careful consideration to develop a new set of protocols – using Atria’s existing rigorous infection control management protocols and based on CDC guidance – to prepare for and respond to COVID-19. Atria put these protocols in place at their 200+ Atria communities across the U.S. and Canada in early March. As the situation evolved, we quickly and repeatedly escalated our safety and infection control protocols regarding visitor restrictions, screening processes, and travel policies. We continue to work to ensure we have the appropriate Personal Protective Equipment (PPE) and other supplies needed to keep our residents and employees safe.

Atria’s September 24th

Atria Senior Living - Johns Letter Thumbnail

View the full COVID-19 response update shared across our organization and communities.

Atria Response Timeline Through September 18

Atria Senior Living - Response Timeline

View the timeline of our COVID-19 response protocol and safety measures.

Safely Returning
to Normal

Atria Senior Living - Social Distancing Safely

See how we are returning to social distancing safely.

Atria Senior Living - Mayo Clinic

Testing with Mayo Clinic Laboratories

One of the ways we are working to protect our residents and employees is through testing. Check out a behind-the-scenes view of Mayo Medical Laboratories and Mayo Clinic’s Department of Laboratory Medicine and Pathology.

For resident and their families who have questions or need more information, contact the Executive Director at your community.

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For all other questions or inquiries, click Contact Us.

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