Tyler Senior Community Achieves 92% Customer Satisfaction Rating

Atria Willow Park, a senior living community, earned a 92% score on their annual customer satisfaction survey last month. Caregiving and management staff, as well as safety, received the highest marks on the 35-question survey.

“Atria Willow Park is a lovely place to live,” shares one resident. “Everyone who works here is professional, helpful, friendly and positive which makes every day a good day. The food, events and live music are top notch!”

The survey gathers ratings and open-ended responses on a variety of community functions, including billing, care, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.

“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Katrina Kirkpatrick, Regional Vice President for Atria Senior Living. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”

Atria Willow Park offers an active senior lifestyle and amenities for leisure and convenience. The community offers a three-acre park with putting green, walking paths, fitness center, art studio, and multiple onsite restaurants for independent and assisted living residents.

For more information on Atria Willow Park, visit www.AtriaWillowPark.com or call 903.561.4302.