Atria Park of Vintage Hills, a senior living community, earned a 92% score on their annual customer satisfaction survey last month. Caregiving and housekeeping, as well as safety, received the highest marks on the 35-question survey.
“I am so glad we chose the Life Guidance facility for my husband,” says one respondent. “The staff is exceptional!”
The survey gathers ratings and open-ended responses on a variety of community functions, including billing, care, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.
“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Terri Harmon, Regional Vice President for Atria Senior Living. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”
Atria Park of Vintage Hills offers assisted living and memory care in a safe and secure environment. In addition to chef-prepared meals, housekeeping and transportation, Atria Park of Vintage Hills offers an abundance of outdoor amenities, like a heated pool, walking paths and putting green overlooking wine country.
For more information on Atria Park of Vintage Hills, visit www.AtriaVintageHills.com or call 951.506.5555.
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