Palm Desert Senior Community Achieves 90% Customer Satisfaction Rating

Atria Hacienda, a senior living community, earned a 90% score on their annual customer satisfaction survey last month. Maintenance and housekeeping, as well as safety, received the highest marks on the 35-question survey.

“I would recommend this community for anyone my age. The food is good, and I feel at home,” shares resident Carman B.

The survey gathers ratings and open-ended responses on a variety of community functions, including billing, care, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.

“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Nicole Wentworth, Regional Vice President for Atria Senior Living. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”

Atria Hacienda offers independent living, assisted living, and memory care with concierge and transportation services, fitness center, movie theatre, cocktail lounge and restaurant serving three chef-prepared meals daily. Courtyards, heated pool, and putting green encourage residents to explore the views of the Santa Rosa and San Jacinto mountains.

For more information on Atria Hacienda, visit www.AtriaHacienda.com or call 760.341.0890.