Atria Newport Beach, a senior living community, earned a 93% score on their annual customer satisfaction survey last month. Management and housekeeping, as well as safety, received the highest marks on the 35-question survey.
“When my mother could no longer take care of herself safely, our family faced a difficult process of finding a place for her that would be like home, where she would have friends and be safe. It worked out very well,” shares one family member. “The Atria personnel are kind and respectful and engage her in activities. Also, as a family, we are welcomed there. Atria is a wonderful place for my mother and for us.”
The survey gathers ratings and open-ended responses on a variety of community functions, including billing, care, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.
“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Sarah Laloyan, Senior Vice President for Atria Senior Living. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”
Atria Newport Beach offers an upscale independent living, assisted living and memory care community with a California-modern aesthetic. Residents enjoy multiple dining venues, fitness center, yoga studio, movie theater, courtyard and cocktail lounge, plus have access to 24/7 on-site nurse and concierge services.
For more information on Atria Newport Beach, visit www.AtriaNewportBeach.com or call 949.642.5861.
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