Atria Del Sol, a senior living community, earned a 91% score on their annual customer satisfaction survey last month. Management and housekeeping, as well as safety, received the highest marks on the 35-question survey.
“It's like a family,” says resident Rose H. “I always have companionship, and the employees are always helpful.”
The survey gathers ratings and open-ended responses on a variety of community functions, including billing, care, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.
“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Terri Harmon, Regional Vice President for Atria Senior Living. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”
Designed for comfort, connection and sustainability – and overlooking the Saddleback Mountains – Atria Del Sol is a LEED Certified® community offering independent living, assisted living and memory care.
For more information on Atria Del Sol, visit www.AtriaDelSol.com or call 949.458.1176.
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