Atria Park of Glen Ellyn, a senior living community, earned a 93% score on their annual customer satisfaction survey last month. Caregiving and dining staff, as well as safety, received the highest marks on the 35-question survey.
“Living at Atria Park of Glen Ellyn has been a great experience for my mom,” says Luann P. “She has made many friends and enjoys all the planned activities. The staff is so kind, caring and attentive.”
The survey gathers ratings and open-ended responses on a variety of community functions, including billing, care, Engage Life, dining, housekeeping, maintenance, management, security and transportation. Survey responses are confidential and anonymous to encourage honest feedback.
“We value our residents and their opinions, which is why this survey is such an important part of community operations,” says Ron Gardner, Regional Vice President for Atria Senior Living. “This year we saw significant increases in scores throughout the portfolio, demonstrating our commitment to not just listen to resident feedback but to identify opportunities to improve and put them into action.”
Atria Park of Glen Ellyn offers older adults 24/7 personalized support while providing daily opportunities for fitness, growth, and connection. Located in a residential neighborhood minutes from Wheaton, the pet-friendly community features a salon, walking paths, and on-site physical therapy services.
For more information on Atria Park of Glen Ellyn, visit www.AtriaGlenEllyn.com or call 630.469.5555.
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