Atria Mission

Our Mission

Atria Senior Living offers much more than a place for older people to live. We build vibrant senior living communities that offer companionship, comfort and a wide selection of community events that match individual interests.

When people come to Atria, they lead richer lives. They move from isolation to community. Whether they choose to play a competitive game of cards, take a morning walk or just relax with friends, residents discover a second family and a place to thrive.

RECOGNIZING THE CHALLENGES OF AGING,
WE ARE DEDICATED TO ENCOURAGING A FULFILLING LIFESTYLE
AND PROMOTING INDEPENDENCE.

Exceptional service for our residents.
Growth, development and rewards for our employees.
Viability for the long term for our company.

We listen. We engage life with pride, professionalism, creativity and fun.

We strive to enhance lives and exceed expectations every day.

John's Message

What makes Atria Senior Living communities feel like home? It's the camaraderie of our residents, the passion of our staff and the feeling that together, we're all a family. Older people thrive at Atria. Our residents embrace life, they laugh and they love, and with every smile they share, they give their families peace of mind in knowing they're secure – and flourishing.

We hire people who respect and admire seniors and are curious about our residents' lives before and after coming to Atria. Every decision we make about how we run our business is designed to ensure that we are able to deliver our promise to help older people make a better life every day.

We're tough about quality because we know what's at stake – for elderly parents, for adult children and for an aging America. As the American population ages, more seniors will need the services Atria offers. In The Coming Generational Storm, economists Laurence J. Kotlikoff and Scott Burns estimate that the number of U.S. centenarians will exceed the population of Washington D.C. by 2030. These older people deserve the service and care to live their senior years to the fullest. With our track record of exceptional, personalized service; caring, well-trained staff; and a commitment to ongoing financial strength, Atria is poised to help make our seniors' years fulfilling.

– John Moore, CEO Atria Senior Living

Committed To Quality

We promise you quality. Behind the warmth and welcome of an Atria community are pages of protocols, standards and metrics – and an investment on everybody's part in doing what is right for our residents.

Our quality standards far exceed government benchmarks. Atria independent living and assisted living communities undergo two unannounced, four-day quality assessment reviews each year, which are overseen by an independent chief quality officer who reports directly to our board of directors.

Our quality auditors review more than 740 distinct areas in each community, and if anything falls even slightly short, we develop improvement plans and work with community leaders to put those plans into action.

To make sure we deliver the service we pledge, we conduct regular customer satisfaction surveys. We rely on the findings to guide our conduct, whether addressing the courtesy of our management teams, the taste of the food we serve, or our responsiveness to concerns from residents or their families. As a result, 89 percent of our customers say they would recommend Atria to others.

Company Facts

Our Company
  • Atria operates 179 communities in 28 states and seven provinces
  • Atria employs more than 12,500 professionals across the U.S. and Canada
  • Atria communities are home to more than 21,000 older adults

Our Training

  • 265,000 hours of employee training are provided nationwide each year through 80 proprietary programs
  • Almost 20 hours of training required for every new hire
  • More than 60 hours of training required for staff new to Life Guidance® memory care neighborhoods
  • More than 30 proprietary training manuals, web programs and DVDs are available for staff
  • More than 90 training programs for managers

Employee Rewards Programs

  • More than $68 million has been paid out to employees across the country through Atria Rewards®, a program which recognizes service longevity and high achievements in the areas of customer satisfaction and Quality Enhancement.
  • More than $1.2 million has been granted to employees through Atria Cares SM – an internal charity funded primarily by employees – which offers financial hardship assistance to employees during times of crisis.
  • More than $2.5 million in tuition reimbursement and scholarships has been awarded to employees and their children to help them continue their education and grow their careers.

Employee Satisfaction Scores

  • 90% of our employees say they have the opportunity to give their best every day
  • 85% of employees say they would recommend working at Atria to friends and family