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At Atria, safety is our first priority

Keeping residents protected in any circumstance

Even when the threat of severe weather or contagious illness looms, you'll feel safe when at Atria. Our comprehensive emergency response plans listed below show how we keep our communities safe during natural disasters like wildfires, hurricanes, floods and severe winter storms, flu season and pandemic-level viruses.


How Atria keeps communities safe

Should natural disasters such as wildfires, hurricanes, floods or severe winter storms ever pose a threat to our communities, Atria is prepared to protect the health, safety and well-being of residents and staff. Emergency protocols and specially trained staff are in place to address any potential danger quickly and effectively.

The moment a weather-related threat is identified, we work with emergency experts to fully understand any potential threats. The Atria Support Center stays in constant communication with affected communities to maintain everyone's safety until the threat is gone.

Should a situation escalate, our National Emergency Response Team is on 24/7 standby, ready to be dispatched at a moment's notice to assist communities. This team is specifically trained to protect the safety and well-being of residents and staff during natural disasters and weather-related threats.

When it comes to severe winter weather, preparation and experience matter.

Atria's industry-leading emergency response plan has been put to the test year after year, and each time, residents remained safe and comfortable – always with a full team to provide uninterrupted service and care, and backup supplies of food and water. And, to keep buildings functional in the event of a power outage, many communities have emergency generators.

When it comes to preparedness for severe weather like flooding, experience matters.

Atria's industry-leading emergency response plan has been put to the test year after year, and each time, residents have safely evacuated to nearby hotels or Atria communities in the event of a flood – always with a full team available to provide uninterrupted service and care.

To minimize the chance of wildfire for communities in areas prone to the threat, routine landscaping maintenance - such as trimming trees and removing all dead plants, shrubs, branches and grass - is conducted. Gutters are cleared and any flammable plants and shrubs near windows are pruned or removed.

Should a wildfire call for an evacuation, we follow the same emergency protocols used for other natural disasters, always keeping the safety and well-being of residents and staff as our first priority.

When an evacuation is necessary, every minute counts. Because we're in direct communication with local emergency response officials, we can make informed decisions quickly. Our evacuation plans are continuously updated to provide the timeliest response possible. We also plan ahead by helping residents have travel bags packed and ready to go well before evacuations are ordered.

In the event of an evacuation, we arrange comfortable lodging and provide continuity of resident care to make their safety and well-being a first priority. Residents' families are kept informed of all pertinent information and receive status updates on a regular basis via phone, text and email.

Whether a natural disaster cuts electrical power or warrants evacuation, we do everything possible so residents receive the support and care they need in a safe environment.

In the event of a power outage, we keep our communities functioning and residents safe by maintaining lighting, cooling and heating as needed, and supplies such as flashlights and batteries are available. Atria communities also have uninterrupted access to food and water.

In the event of an evacuation, resident care continues to be managed by Atria's trusted staff. This includes safely transporting residents and any needed medications to alternate lodging. Prior to an evacuation, we check the residents' temporary living arrangements to determine they have the amenities needed for their safety and well-being.

Should you be displaced from your home, we offer a safe and reliable place to live along with the safety, fellowship and engagement our communities provide. You can learn more about our short-term stays here.

Atria natural disaster protection in action


Preventive safeguards to help beat the flu

According to the Centers for Disease Control and Prevention (CDC), approximately 3-11% of the population falls ill with the flu every year, and more than 200,000 people are hospitalized with flu complications. Older adults are especially vulnerable, which is why Atria is committed to helping residents stay healthy during flu season.

The best ways to fend off the flu are getting vaccinated and doing everything possible to boost your immune system. We offer healthy, delicious dining selections every day. We provide local transportation to doctors' appointments and offer daily exercise classes to help residents stay active and fit. We hold flu shot clinics in our communities and encourage everyone to get vaccinated to help stop the spread of the flu before it starts.

These tips are helpful even for those who have received a flu shot:

  • Frequent handwashing
  • Covering mouth and nose with a tissue when coughing or sneezing
  • Avoiding close contact with people who appear to be ill
  • Avoid touching your eyes, nose and mouth
  • Get plenty of sleep
  • Stay hydrated
  • Maintain physical activity
  • Stay home when sick - the flu can be spread up to 72 hours after symptoms have ended


Atria's pandemic protocols

When COVID-19 hit, Atria hit the ground running. By combining our existing emergency response plans with our experience responding to other natural disasters, we had the expertise needed to do everything possible to create the safest and best place to call home. In fact, the COVID-19 response plans we created for every Atria community meet or exceed the guidelines established by the CDC.

As many of our COVID-19 protocols are winding down in accordance with national and local guidelines, we continue to vigilantly protect the health of residents and staff. We are on constant alert and prepared to engage any and all safety protocols needed as the situation warrants, or in the event that another pandemic arises.

While much of the world experienced PPE shortages, we ensured every Atria community was protected from the jump. We teamed with a clothing manufacturer to make sterilizable gowns for staff, and with a distillery to create hand sanitizer, foaming hand soap and sanitizing wipes - all of which were sent to communities as needed.

With support from Mayo Clinic Laboratories, Atria communities ran weekly testing clinics to help control the spread of COVID-19. We continue testing all new hires, as well as new residents and those returning from the hospital and rehab stays.

While under quarantine, new and returning residents are required to stay in their apartments for a minimum of 10 days where they receive twice-daily temperature checks and their symptoms are monitored by a designated caregiver in full PPE.

The best way to stop the spread of the virus is to identify who and where it's coming from. We used digital contact tracing technology to quickly react to new virus activity, analyze tracing results in a few hours and respond with targeted testing clinics literally overnight.

Atria advocated for residents and staff by partnering with other healthcare industry professionals to make our communities a top priority for the vaccination program. We recommended that each individual state include our residents and staff to be among the first to receive the COVID-19 vaccine, as we have always made the safety and health of residents and staff a priority.

The first vaccine clinics for Atria communities started at the end of December 2020 and continued through April 2021. In addition, Atria required that all employees be fully vaccinated by May 1, 2021. This was a foundational milestone in the "Sleeve Up Atria" initiative, which was designed to vaccinate more than 20,000 residents and more than 12,000 employees across 28 U.S. states and seven Canadian provinces - all of whom received the vaccination.

Maintaining contact with family and friends is vital to everyone's well-being. As the COVID-19 landscape evolved, we knew how important it was to create an open line of communication between Atria communities and families, which included:

  • Connecting virtually using tablets and mobile TV carts so residents could enjoy face-to-face time with families and friends
  • In-person visits conducted in designated outside areas or in resident apartments depending on local and state guidelines
  • Important updates were shared with family via letters, email and personal phone calls
  • Atria's smartphone app provided family and friends daily updates, including temperature readings, COVID-19 symptoms screenings and community news

We used technology and social-distanced programs to provide residents with a variety of opportunities for meaningful connection and engagement:

  • Expanded telehealth to prevent exposure to the virus; smart TVs, blood pressure monitors and pulse oximeters helped healthcare providers virtually treat residents and staff
  • In-apartment programs such as conference call book clubs, indoor gardening and themed food and beverage carts
  • Outdoor activities and walking programs allowed residents to get a breath of fresh air and stay active while wearing face masks and following proper social distancing guidelines
  • Fitness opportunities helped residents stay active with daily challenges, small group workouts, and doorway and balcony exercise classes
  • Social distanced dining in select communities offered special seating arrangements for small groups of residents so they could safely socialize with neighbors while enjoying a chef-prepared meal

Atria pandemic protection in action

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