Atria's Response to COVID-19 (coronavirus)


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March 18, 2021 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

March 18, 2021

Dear Atria Family Member,

It’s been a month since our February letter updating you on our “Sleeve Up” COVID-19 vaccine efforts.

With your support, we’re pleased to say that more than 50,000 doses have been administered, translating into more than 89 percent of Atria World having both doses and being afforded the protection provided by the COVID-19 vaccine.

We believe we are exceeding 91 percent of our total resident and employee population having received the vaccine. At current projections, that represents roughly 93 percent of residents and about 88 percent of staff.

We all have heard the term “herd immunity” in news coverage, and thanks to you, that’s essentially what’s happened at the community level.

There is also promising news on the disease front overall. We continue to see new COVID-19 cases dropping fast through the first quarter of 2021, reaching the lowest levels since the pandemic began more than a year ago.

That said, we do realize the disease “is not over ’til it’s over.”

We have seen continued disease activity in Canada, where vaccine progress is a bit behind what we’ve seen in the U.S. Earlier this month, we saw an outbreak at one of our Canadian communities, reminding us that even as the disease is on the decline, we have to remain vigilant.

While mindful of the fact there may be bumps in the road, the overall data indicates we’re entering the “end game” phase of COVID-19. We are committed to making the best decisions we can – as we pursue our objectives of providing safety for residents and staff while letting residents and families return to more “normal” lives as quickly and thoughtfully as possible.

We are prepared to move through de-escalation as thoughtfully and expeditiously as we can. On February 14, we shared our current protocols, which outline how we will move to post-pandemic “normal.” Our protocols clearly indicate what will be required and what “normal” will look like.

Our goal is to reach our “Post COVID” protocol as soon as possible. At that time, group gatherings won’t have restrictions, dining will be at full capacity across all venues, all amenities will be available at full usage, and masks will be optional.

All of our U.S. communities are currently at the “COVID Watch” protocol level, which, while allowing residents more access to the entirety of the community, still includes restrictions on group gatherings and use of amenities and continues protective measures like mask wearing.

We are in our COVID Watch protocol for one of two reasons (or both) – because state and local regulators haven’t relaxed requirements for senior living environments, and/or the level of disease activity in the general public hasn’t reached a “safe” level just yet. A good example is a market like Texas, where the state has dropped mandated restrictions for the general public but not for regulated senior living environments. While Texas is also well on its way to a “safer” level of disease activity, our COVID Watch protocol is also still in place because disease activity isn’t quite low enough yet.

Currently, about 44 of our communities are ready to enter Post COVID protocol, when states lift restrictions that have been in place since the hardest times of the pandemic.

For fully vaccinated Atria communities located in markets with lower levels of disease activity, we want to push for “green lights” to get back to normal, which is our Post COVID protocol. We are advocating for lifting restrictions that were more applicable to the toughest days of the pandemic, and we certainly welcome your voice in advocacy as well.

A Post COVID protocol world is a lot closer today than it was even six weeks ago. In the next six weeks, we expect to see more progress and head toward, dare we say, resolution. Next month, we’ll share our plans and direction in greater detail as we shift our focus to turning the page from COVID-19.

It’s clear there is an acceleration of improvement in disease activity, both inside and outside Atria communities, but it’s no time to let our guard down and pretend the disease no longer exists. We must prepare as if it will always exist, but make sure it can never deliver the blows it once did. We are so close, but we have to remember that most accidents happen close to home, so let’s not have an accident pulling into the neighborhood.

I’m confident with your continued help in Sleeving Up – and maintaining the simple and safe practices we’ve all learned from washing our hands to distancing wisely – we’ll make it safely home together.

John Moore's Signature

John Moore
Chairman and CEO

 

Feb 14, 2021 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

February 14, 2021

Dear Atria Extended Family,

Happy Valentine’s Day.

With all that we have been through since last Valentine’s Day, there’s so much for which to be grateful. One thing I’m abundantly thankful for is our incredible Atria staff. Their lights have shone so brightly in the last year. Each Valentine’s Day, I write a poem to our staff to express my appreciation to them. Like every year, sometimes the rhymes aren’t exact, and the meter may be off, but nothing resembles our staff’s collective experience in the past year. If you have time, I’d love for you to see the poem and join me in our thanks to the Atria team that serves us all.

We’re also thankful that the data indicates the disease is dramatically dropping in impact. Metrics like new case activity, positivity rates and active hospitalizations are all sharply down. Our numbers also show equal or greater improvement against numbers for the general public.

Our “Sleeve Up” campaign numbers show that vaccinations in Atria’s U.S. communities have surpassed 30,000 as of this writing. As a result, we are expecting disease activity to continue to steadily decline. (I’m sharing the vaccine rollout picture in Canada in a separate letter dedicated to the Atria Retirement Canada family). To check your community’s status, remember to visit our constantly updated vaccine clinic tracker. We also have this link on our website under “Family Resources.”

For our business, improving math gives us confidence to safely and thoughtfully enter our new “COVID Watch” posture. COVID Watch recognizes that most of our communities are wrapping up their second vaccine clinic, with nearly all residents participating (with all Atria employees being vaccinated by May 1). We also get confidence from the Centers for Disease Control (CDC), who this week said fully vaccinated people do not need to be quarantined if they are exposed to COVID-19. That’s a huge move toward reduced or even eliminated quarantines.

With all these things in mind, during COVID Watch, we expect to firmly push for a return of normalcy to the fullest extent allowed by local rules. With the protections afforded by complete community vaccination, and with disease numbers declining in our portfolio and in the general public, we want to return to pre-COVID freedoms for family visits. We also want a bare minimum of 50% use of community amenities like dining, fitness, swimming pools, and private and group transportation.

We want to return to Engage Life® programs in groups of 15 while abiding by all local rules such as social distancing and mask wearing. Our teams are training and preparing for a release of these refreshed protocols tomorrow (February 15), so look for more information from your community’s Executive Director this week.

This won’t happen overnight, but it will happen as fast as we can possibly make it. We still must be zealous about the simple and fundamental precautions like wearing masks, washing our hands frequently and safe distancing. We’re not saying the disease has ended. But it is ending.

If you’ll indulge me, I’ll say it another way in verse, from the poem to staff we spoke of earlier.

The fight’s not over –
You all know this to be true.
PPE, protocols, social distance, masks and testing,
You know what to do.

And the vaccine is here.
With it comes immunity,
real safety and a bright future,
For ourselves and our community.

“Post COVID” is coming,
The next, and best, new protocol,
We must stay vigilant to get there,
And bring the vaccines to all.

We may be finally there,
The “other side” from my last valentine,
With a light at the end of the tunnel
That looks real for the first time.

John Moore's Signature

John Moore
Chairman and CEO

 

Feb 14, 2021 – CANADA JOHN MOORE LETTER

A Letter to Atria Retirement Canada from the Chairman and CEO, John Moore

February 14, 2021

Dear Atria Retirement Canada Family,

Happy Valentine’s Day.

With all that we have been through since last Valentine’s Day, there’s so much for which to be grateful. One thing I’m abundantly thankful for is our incredible Atria staff. Their lights have shone so brightly in the last year. Each Valentine’s Day, I write a poem to our staff to express my appreciation to them. Like every year, sometimes the rhymes aren’t exact, and the metre may be off, but nothing resembles our staff’s collective experience in the past year. If you have time, I’d love for you to see the poem and join me in our thanks to the Atria team that serves us all.

We’re also thankful that the data indicates the disease is dramatically dropping in impact. Metrics like new case activity, positivity rates and active hospitalizations are all sharply down. Our numbers also show equal or greater improvement against numbers for the general public.

On the vaccine front, it’s really a tale of two countries right now. The reason for this “Canada-only” letter is to specifically address what is happening in Canada with the vaccine rollout. We know through your personal feedback to me and through other channels such as Canadian vaccine news coverage that the pace is tediously slow. We know there is frustration. While the provinces are dictating the rollout process, the simple fact is the supply is not there right now. But you have my word that we are preparing for you to receive the vaccine as soon as it is available to you.

We have already mandated the vaccine for our Canadian staff. We also understand there is a strong possibility that vaccine clinics will come to our communities, much as they are in the U.S. In Ontario we were just contacted by Ottawa Public Health to schedule vaccine clinics for residents at Crystal View Lodge and Court of Barrhaven on February 19th. We have been told that the date is tentative and dependent upon the number of available vaccines. Similarly, we have been contacted by Prairie Mountain Health in Manitoba regarding a resident vaccine clinic on February 22nd at Riverheights Terrace. These resident clinics are welcome developments, and we are hopeful that more will follow as the vaccine becomes more available. We have begun the process of “kitting” clinic supplies for resident and employee engagement, and we shipped those to Canada this past week so we can be ready when these clinics do happen.

For our business in both Canada and the U.S., improving disease data gives us confidence to safely and thoughtfully enter our new “COVID Watch” posture. During COVID Watch we expect to firmly push for a return of normalcy to the fullest extent allowed by local rules. We want a bare minimum of 50% use of community amenities like dining, fitness, and swimming pools.

We want to return to Engage Life® programs in groups of 15 while abiding by all local rules such as social distancing and mask wearing. Our teams are training and preparing for a release of these refreshed protocols tomorrow (February 15), so look for more information from your community’s Executive Director this week.

All these new freedoms won’t happen overnight, but they will happen as fast as we can possibly make them. We still must be zealous about the simple and fundamental precautions like wearing masks, washing our hands frequently and safe distancing. We’re not saying the disease has ended. But it is ending.

If you’ll indulge me, I’ll say it another way in verse, from the poem to staff we spoke of earlier.

The fight’s not over –
You all know this to be true.
PPE, protocols, social distance, masks and testing,
You know what to do.

And the vaccine is here.
With it comes immunity,
real safety and a bright future,
For ourselves and our community.

“Post COVID” is coming,
The next, and best, new protocol,
We must stay vigilant to get there,
And bring the vaccines to all.

We may be finally there,
The “other side” from my last valentine,
With a light at the end of the tunnel
That looks real for the first time.

John Moore's Signature

John Moore
Chairman and CEO

 

Feb 4, 2021 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

February 4, 2021

Dear Atria Extended Family,

More than half of the total residents and staff in “Atria World” have received at least their first dose of the COVID-19 vaccine!

Although there is far to go, we’ve come so far. In just six weeks – beginning with that first clinic on December 21 at Atria Springdale – through the end of the day this past Friday, January 29, more than 19,000 residents and staff in our U.S. communities have “Sleeved Up” and made a life-saving choice to receive the vaccine. Of the 19,000 inoculations so far, nearly 2,000 have already had their second dose to complete their vaccinations.

In the U.S., we have 100% of our first clinics scheduled, 98% of our second clinics and 95% of our third clinics on the calendar. To check your community’s status, here’s our handy and constantly updated vaccine clinic tracker. We also have this link on our website under “Family Resources.”

In Canada, distribution of the vaccine is being prioritized at the provincial level and arranged by local public health agencies. Unfortunately, vaccine manufacturing delays are impeding distribution in Canada. As we previously noted in our December 26 update, two of our Ontario buildings (The Court at Barrhaven and Crystal View Lodge) were informed by the Ottawa Public Health agency that employees could be vaccinated, so we sent our staff to receive vaccines. The Ottawa Public Health agency has now followed up with those two communities and informed them that they will be conducting vaccine clinics at the communities for residents and staff. However, the scheduling of those clinics is on “pause” as a result of the slowdown in vaccine shipments. We are continuing to engage with stakeholders and will keep you informed as vaccines become available.

I am so proud of each of you for your enthusiasm at our vaccine clinics. Your efforts have been almost superhuman. In fact, we even had a number of superheroes show up at the Atria at Cranberry Woods clinic last week!

We’re also super excited about other great happenings at Atria besides just the vaccine.

You also may have seen our news that 56 of our communities have been honored as SeniorAdvisor.com Best of Senior Living 2021 award winners by A Place for Mom, Inc. (APFM), the largest senior living referral service in North America. The exclusive designation honors only the top three percent of senior care providers across the United States and Canada. It’s our resident and family feedback that won us these accolades. The Best of Senior Living honor is determined by the reviews of seniors and their families on SeniorAdvisor.com, the nation’s largest ratings and reviews site for senior care and services. Congratulations to these communities for being rated so highly by seniors and families.

Finally, we are tremendously excited about the grand opening of Atria Newport Beach in Orange County, California, that we just announced this week. We really feel like this new Atria Signature community signals the future of senior living, with its design innovations and amenities as well as the technology that will not only make life more convenient, but also help improve safety for older adults in what we plan to be a post-pandemic world.

Of course, we can’t get to a post-pandemic world of better normalcy without us all taking the vaccine. So, Sleeve Up as soon as you can, wherever you can. Here is a video from some of our wonderful employees who, like me, support and encourage you to do that.

John Moore's Signature

John Moore
Chairman and CEO

 

Jan 15, 2021 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

January 15, 2021

Dear Atria Extended Family,

I hope this mid-January communication finds you safe, warm and happy wherever you are in the Atria world. I also hope you find our regular updates on the COVID-19 vaccine helpful and informative.

This week, we publically announced an important decision. Atria has chosen vaccination for our company through the mandate we previewed with you last week. We believe our residents and staff deserve to live and work in an environment protected from COVID-19. We also believe that our priority access to the vaccine gives us the responsibility to take advantage of that privilege, so that spreading the disease stops with each of us. We have an opportunity to improve the health and well-being of everyone in our communities – as well as to do our part to stop the disease overall – by making sure as many people get vaccinated as quickly as possible.

Our sense of urgency continues to grow as we see disease numbers at new highs. While hospitalization rates per new case are lower than in earlier waves and near-term resident outcomes per case are generally better, there is still unprecedented overall case growth. That means people are still suffering from something that both the Pfizer and Moderna vaccines – and new ones on the horizon such as a potential single-dose vaccine from Johnson & Johnson – can help eliminate from our lives.

We feel safe in choosing to vaccinate because of the confidence conveyed by the world’s best medical professionals and epidemiologists, the efficacy results of the clinical trials, and by the absence of any serious side effects in our own clinics. As of this writing, more than 12 million vaccine doses have been administered in the United States, and more than 35 million doses have been administered worldwide.

We know that many continue to have personal concerns about the vaccine, and I appreciate all of you who have reached out to us. We will continue to educate about the vaccines and provide support and information for everyone. We are committed to make the best and most responsible decisions we can.

Our “Sleeve Up Atria” initiative continues to make real progress. We now have approximately 140 – and counting – of our 170 U.S. communities signed up for their first vaccine clinic, and we hosted our first clinic for the second dose of the vaccine at Atria Springdale in Louisville, KY, this week. In all of the roughly 30 clinics we’ve hosted around the country, we’ve had strong and enthusiastic participation.

We have worked to establish a track record of continuously seeking and finding ways to better protect our communities. Vaccinating our dedicated employees is an opportunity to not only save their lives, but also those of their families, our residents and our residents’ families. Keeping our employees safer through vaccination means helping keep everyone safer. Once you are vaccinated, the odds are high that the disease stops there.

We invite you to regularly visit our vaccine clinic tracker page to keep up with when the vaccine comes to your community. We also have it on our website under “Family Resources,” with information as we get it from scheduling entities, and you can follow us on Facebook for immediate updates on activity across our communities.

Here’s hoping you’re able to “Sleeve Up” as soon as possible.

John Moore's Signature

John Moore
Chairman and CEO

 

Jan 5, 2021 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

Happy New Year! We hope you and your family had a great holiday season despite this being the most unusual -and for many the most difficult – year in our lifetimes.

Last week, we shared the exciting news of our first COVID-19 vaccine clinic taking place in Kentucky. This week, clinics were also rolled out across Texas. In all, we had 10 clinics scheduled in December, with 85 already scheduled for January and counting.

In Canada, Alberta Health Services is beginning to prepare for vaccination and has requested information from three of our communities. They are prioritizing assisted living first, but we are continuing to advocate for our residents and staff to be vaccinated as soon as possible. While our developments in Ontario and Alberta are promising, Canada’s vaccine rollout is moving slower than in other countries due to early limits on doses and distribution sites.

For now, the vaccines in our clinics will be the ones manufactured by Pfizer and Moderna, with Pfizer’s being the one most often used at the moment simply because it had a head start over Moderna’s in the approval and distribution process. But there are other promising vaccines we’ll likely see in 2021, including one by Johnson & Johnson that could be a single-shot vaccination versus the two shots required for the Pfizer and Moderna vaccines. Clinical trial results on that vaccine are expected at the end of this month.

As we said in previous letters, we want to provide you with resources on our vaccine progress. Today, we are launching this Vaccine Clinic tracker page to help you keep up with when the vaccine comes to your community. We’ll keep it updated daily on our website under “Family Resources” with information as we get it from clinic scheduler CVS Health. We are also putting significant energy into our “Sleeve Up” campaign and also educating staff and residents about the vaccine, including this handy Know the Facts flyer.

Like with any major undertaking, the start to the clinics has had some hiccups. We’ve seen things like having a clinic canceled the day before it was supposed to happen and having a double-confirmed clinic canceled. We understand this is a major undertaking and are doing our best to stay flexible and to keep you updated. With about a dozen clinics behind us as of today, we also want to share that our residents and employees, including me, are reporting no notable side effects. A sore arm here and there has been about the extent of what we are hearing.

In the meantime, our commitment to safety through our protocols, including the added layer of testing protection, continues. This past week (December 29), we reached a milestone of more than 5,500 tests administered in a single day. The disease is still active, and we have to be vigilant.

Let’s all be safe, be smart, and then “Sleeve Up” as soon as possible.

John Moore's Signature

John Moore
Chairman and CEO

 

Dec 26, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

Warmest holiday wishes to you and your family. Today is the Saturday after Christmas Day, and we know the holidays this year aren’t anything like in normal years for you and your family due to the pandemic safety protocols in place. We hope we’ve done everything possible to make this holiday season a special time of meaning and hope in the midst of these circumstances. Because of what you are doing to help us through this time, we have the hope of enjoying more normal holidays in the future, no matter the season.

While this year’s Christmas present wasn’t like any Christmas past, we do feel that “Santa came early” for us earlier this week. Just a couple hours after my letter was sent to you last Friday, CVS Health informed us that our first COVID-19 vaccine clinic would be the next Monday morning at Atria Springdale, which is here in Louisville. You can imagine the rush our team felt as we realized we only had a weekend to prepare.

Fortunately, prepared we were. By the time Monday morning rolled around, Atria Springdale was set up and decked out with holiday decorations and refreshments, ready for the first vaccinations in all of Atria world. That day – December 21 – was also the Winter Solstice, meaning that from that day forward, the days only get brighter and longer. I think it was fitting that the shortest day of the year in many ways pointed to our brightest. The vaccine brings us hope of finally escaping the grip of COVID-19 at a time when disease activity is at record levels across North America.

Virtually all of our Atria Springdale residents and a significant majority of onsite staff were vaccinated, and the TV cameras were rolling as Marie Branham, Atria Springdale Resident Services Director, became the first person to get the COVID-19 vaccine in an Atria community. Others came along, including yours truly (just like I said I would), and our clinic team went door to door vaccinating residents.

We also tip our hat to the Commonwealth of Kentucky for being one of the first states in the U.S. to activate its vaccination plan. The state’s prioritization of residents and staff really helped make CVS clinics possible so quickly in our six Kentucky communities, all of which will have their first clinics by early January.

While our first Kentucky clinics are an encouraging spark to kindle our spirits, there’s a gigantic “yule log” left to burn in terms of the scale and scope of the effort required to vaccinate all Atria residents and employees in our 26 U.S. states and seven Canadian provinces. The next state in the clinic process is Texas, where we now have scheduling information for 11 of our communities, including four that have their first clinics next week. We expect to know the schedule for other Texas communities, as well as other states overall, fairly quickly in January if not this coming week.

Canada, meanwhile, has a different method of administering the vaccines and is setting up vaccine distribution centers across the country. Because the rollout is just starting, the number of distribution centers is more limited today. But, on December 23, Canada Health approved the Moderna vaccine, with approximately 168,000 doses expected by the end of December. So, we expect the number of distribution centers to grow as the vaccine doses become more available and Moderna is added to the mix. We also have very exciting news out of Ontario, where two of our communities (The Court at Barrhaven and Crystal View Lodge) were contacted by Ottawa Public Health and told that our staff could begin making vaccine appointments. We are working with staff in these communities to work through this process. We expect other Canadian locations to also gain scheduling momentum and will be advocating for residents to be included as soon as possible.

We also had a positive development last Sunday that is great news for our independent living buildings. As you know, earlier in the month, the CDC prioritized long-term care community staff and residents in priority category “1a”, and seniors over 65 were placed in “1c”. On December 20, a CDC advisory committee revisited their standards and recommended seniors over 75 be designated in category “1b” along with essential workers. This demonstrates that the CDC is placing continued emphasis on making sure seniors receive the vaccine as soon as possible, and we will be continuing to advocate for ALL of our seniors regardless of age.

Looking ahead to the vaccine rollout, there will be fits and starts, but the vaccine train has left the station. Like our “Sleeve Up Atria” campaign suggests, we urge all staff and residents to get the vaccine as soon as it’s available to make sure the opportunity for the disease to spread “stops with me.”

Some things you’ll see as we get out of the holidays and know more are an updated timeline based on what we know, a “state tracker” showing you what states are sharing about their vaccine prioritization plans, and as our clinic schedule grows, we’ll share a “vaccine clinic tracker” showing progress with them. Finally, if you’re looking for extra fireside reading, don’t forget that these news sites are great for keeping up with all things vaccine:

In the meantime, mask up, sleeve up for the vaccine if it’s available to you, stay safe, stay home, and let’s get ready to celebrate a safe and happy New Year together!

John Moore's Signature

John Moore
Chairman and CEO

 

Dec 18, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

After the year that all of us have been through together, it just means more this year to greet you with “Happy Holidays.” I hope you and your family can enjoy the warmest, safest and most meaningful holiday season ever.

We know these holidays won’t be the same for virtually any of us, especially our residents and their families as we continue to practice safety with COVID-19 levels still elevated across the U.S. and Canada. As we said in last week’s communication, we are preparing to roll out the things necessary to help make Atria the best “home for the holidays” that it can be. We have been communicating the details on our plans and activities at the community level.

Also last week, we headlined our communication with what we currently know about another “day” we are anxiously awaiting – “V-Day” or “Vaccine Day” – the arrival of the COVID-19 vaccine in our communities. Our update came on Friday, December 11, the same day on which the U.S. Food and Drug Administration (FDA) authorized Pfizer’s vaccine in the U.S. Moderna is expected to get emergency use authorization any moment from the FDA for its own vaccine in the U.S. Canadian authorization for the Moderna vaccine is still pending review by Canada Health. In the last week, you’ve seen on the news how the first Pfizer vaccines have made their way mainly to hospitals across the U.S., and how healthcare workers are already being vaccinated. With the FDA’s Moderna emergency use authorization, there will now be more vaccines added to the U.S. deployment.

Now, just like the song says, “the waiting is the hardest part.” Although our staff and residents are in phase one of vaccination, we do not yet have certain information on how far into the list we are in each state based on the very limited vaccine supplies in practically all of them. We also continue to vigorously advocate for residents and staff in our independent living communities to get prioritization in the phase one allocations. Meanwhile, we were delighted to see intensive care nurse Sandra Lindsay of our telehealth provider, Northwell Health, be the first person in the country to receive the vaccine earlier this week.

The supply numbers and subsequent prioritization factors are the “vaccine math” dictating how quickly our pharmacy provider, CVS, can bring vaccine clinics to our communities. Like we shared in an interview with a global media outlet this week, think of it like CVS is our “dance partner.” We’re dressed up and have practiced all our “dance moves” – and we’re hoping the time is short until the music cues and our “dance” of vaccine clinics actually begins.

Some things you’ll see in the coming weeks are an updated timeline based on what we know, a “state tracker” showing you what states are sharing about their vaccine prioritization plans, and after our clinics begin, we’ll share a “vaccine clinic tracker” showing progress with clinic #1 in each community followed by clinics #2 and #3.

In the meantime, I am getting even more excited about this vaccine the more I hear from friends who are leaders in health care. As you may have seen, both the Pfizer and Moderna versions are a whole new type of vaccine. These vaccines are not the traditional types, where you introduce a small amount of the actual disease and allow your antibodies to react and reject it. The innovation behind these vaccines is they direct the body’s messenger RNA (mRNA) to make a protein- or even just a piece of a protein- that triggers an immune response inside our bodies. That response produces antibodies that prevent infection if the real virus enters the body.1

We are seeing and hearing good things about the efficacy and the safety of the vaccines. Efficacy seems to be outstanding, with numbers as high as 95%, which is essentially considered perfect in “medical math.” For comparison, at the lower end, normal flu shots have between 40-60% efficacy2, and at the higher end, two measles vaccine doses combined have 97% effectiveness. If you’re interested in learning more about the vaccines’ comparative efficacy, here is a helpful link from Medical News Today. And these news sites are great for keeping up with all things vaccine:

My own point of view is also shaped not only by our business, but also by my personal life and experiences. We’ve all fought so hard to get to this point and have gone the extra mile to protect loved ones and colleagues. Like all of you, I’ve tried to do the best things and have missed engagement and holidays with family and friends along the way. I have also felt the anxiety over the prospects of COVID-19 that has cost us all sleep. The vaccine is an opportunity to be safe and move forward by not just taking care of ourselves, but by also putting those that are important in our lives ahead of us by taking a step to make sure we do our part to finally stop the spread of this disease and eliminate the possibility that we could pass the disease to others. For my family’s sake and for the sake of everyone I work with and everyone in my life, I would get the vaccine, and I plan to at the first possible instant (just wait, you’ll see). When you think about it, getting the vaccine is the right thing to do for all our fellow human beings.

In last week’s communication, we also mentioned the Sleeve Up campaign our team has developed to inspire all of us who can get the vaccine to get it. I thought you might like a sneak look at what we will use to inspire us all throughout “vaccine season.”

Finally, remember that we can’t let up on our ongoing safety measures. You may be interested in this article from Mayo Clinic News Network confirming the critical role of masks in COVID-19 prevention, for example.

We’ll talk next week. In the meantime, once more with feeling… HAPPY HOLIDAYS!

John Moore's Signature

John Moore
Chairman and CEO

 

Dec 11, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

“Sleeve Up!”

You may hear that a lot over the next few weeks and months, as we get ready for “V-Day” or “Vaccine Day” – the arrival of the COVID-19 vaccine in our communities. I know the past year has been heart-wrenching for you and your loved ones, and the vaccine offers a promising path to a better tomorrow for us all. We’ll share more on the vaccine later in this update.

In the meantime, so much has happened since our last longer-form communication with you on September 24. We’ve seen COVID-19 case growth develop into a clear third wave, with the disease spreading both “wider” and “deeper” across the U.S. than in previous waves. There is also a spike occurring in Canada that represents the country’s own first significant wave, comparatively speaking.

We also entered the holiday season with the pandemic impacting everyone’s Thanksgiving experience like never before. Now, we are preparing for the upcoming winter holidays with protections such as increased and evolving testing and technology, as well as thoughtful engagement and culinary planning to make Atria the best “home for the holidays” that we can be.

But maybe the biggest news is that for the first time during this 10-month protracted war, we all have palpable hope with the upcoming arrival of the COVID-19 vaccine. This communication begins and ends with the vaccine – what we know at this point, and a commitment to keeping you informed on a weekly basis – from now until the culmination of “vaccine season,” which consists of multiple vaccine clinics that will happen in our communities.

We are writing to you on the heels of Pfizer seeking Emergency Use Authorization (EUA) from the Food and Drug Administration for its vaccine. Some notable topics were discussed in yesterday’s FDA hearing that you may also see in the news, including how to monitor a vaccine’s safety and efficacy after it is authorized. As vaccine administration begins and others study its ongoing effectiveness, our testing program could offer our communities an additional layer of protection as we work through vaccination. The FDA advisory panel voted 17-4, with one abstention, to confirm that the benefits of the Pfizer-BioNTech COVID-19 vaccine outweigh its risks for use in individuals 16 years of age and older. With this vote, we understand the FDA will very likely grant an Emergency Use Authorization to the Pfizer/BioNTech COVID-19 vaccine within the next few days.

Also, as you’ve heard, next week Moderna will seek EUA for its own vaccine. Health Canada has already approved the Pfizer-BioNTech vaccine for use in Canada.

As you are seeing, there is a whirlwind of activity surrounding the vaccine. The details of when the vaccine comes to Atria in the U.S. are less defined than the how at this point. In Canada, we know less about both the when and the how. With a lot of things just starting to come into focus (including vaccine allotments to the states and provinces and the initial recipient prioritizations), I can tell you we are doggedly fighting for our residents and staff to be among the first to receive the vaccine.

Upfront, we ask for your patience with us as things can change abruptly from week to week. Our team is dedicated to nonstop efforts with our stakeholders to pinpoint dates and plans, and we are committed to regularly communicating with you on what we learn as this evolves.

At the same time, we all must be kind and understanding of each other and the varying levels of vaccine anxiety. We cannot say that the vaccine is the perfect solution for everyone, but at least for now it is the “net best” solution to get us to the other side of this disease.

In today’s update, we’ll also share how Atria’s disease data curves, when compared to the general public’s, demonstrate our team’s commitment to protecting the Atria family. You’ll also hear about our latest testing and protection protocol activity, our holiday planning for our residents, and we’ll even offer a peek into the first quarter of 2021. Hope springs eternal – and there is hope this spring.

We’re in this together, and I couldn’t be prouder of our residents, families and staff. Let’s get ready to “Sleeve Up” for a vaccine that offers a bridge to a much brighter tomorrow for everyone in the Atria family.

John Moore's Signature

John Moore
Chairman and CEO

 

Sep 24, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

We have a commitment to ongoing and transparent communications with you. In that spirit, we want to provide you with an updated report on our activity and also include a glimpse of our roadmap to a bright future.

Inside the report, you’ll see how we’re preparing for the best possible “now” given the current dynamics of COVID-19 and the regulatory environment.

We’ll bring you up to speed on what we’ve learned in fighting the disease and how it will help us keep it at bay in the future. You’ll see how we’ve used data to get to this point and how we’ll use it going forward in helping us manage the pandemic.

You’ll see how our “dual imperatives” – our twin goals of safety for our residents and staff while also optimizing quality of life in our communities – will guide us moving ahead.

Later inside, there’s some “California dreaming” as we show you how we are adapting our pandemic-ready communities of the future.

Then we’ll discuss our business environment both for now and the exciting future.

We’re on a journey together. It’s a trip where we will safely and thoughtfully move to more freedoms and community amenities, while also being ready to re-escalate protocols if the disease returns this fall and winter to our markets and communities.

We’d like to think we can now keep this disease in the backseat while we continue the drive to a brighter, more normal future. And, like parents for generations have had to say at some point, we’re telling COVID-19, “don’t make me stop this car.” Please don’t take my metaphor as suggesting we don’t take this disease threat extremely seriously, because we absolutely do. But, it’s time to turn our passions and energies towards driving forward, while doing everything we can to keep the disease in its place.

Yet, saying this and doing this are two very different things. This journey demands vigilance and discipline for all of us. None of us can let our guards down or become lax in our protocols.

We are so thankful for our residents, families and staff who have trusted and supported each other along the way. Without all of us working together, progress can’t happen. But, together, we can – and will – achieve our commitment to creating the best senior living community for each and every one of you to enjoy for many years to come.

I hope you find this updated report informative and helpful.

John Moore's Signature

John Moore
Chairman and CEO

 

July 14, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

I’m writing to you to bring an update covering the weeks since our last major communication with you on June 9. Since that time, our focus has been to do everything we can to end isolation for our residents while remaining totally committed to safety and well-being.

June was an eventful month. Disease activity has clearly been on the rise in the South and the West while we’ve seen continued progress in other areas, particularly in the Northeast and Canada. We have made progress on allowing our residents to enjoy more of their community. We’ve also stayed vigilant in protecting our residents and staff, re-escalating measures in areas where the disease is growing.

To update you on our progress on both “fronts,” we’ve recorded a series of videos that answer questions that we’ve been hearing from you and know that are on your mind. We’ve taken a departure from our normal, longer-printed pieces because, in this fast-changing environment, we wanted to give you a more real-time update. You can expect more of the full written reports as we continue to move through this situation together.

You’ll see that the questions covered in these videos focus on what has been our agenda since June 9: working with regulators to de-escalate restrictive measures for residents where we can; monitoring and reacting to changing disease activity dynamics; increasing tracing and testing, especially in markets where the disease is growing (as of this writing, more than 50,000 tests have been administered for Atria residents and staff); enlisting families and residents to help us in protecting our communities; and addressing circumstances that would lead us back to full quarantine.

We’re also including examples of educational materials we’re sharing with residents through discussions with individual community Resident Councils. One is meant to help residents and staff evaluate levels of risk associated with certain normal activities. The other helps everyone recognize and understand co-morbidities, a key factor in more severe cases of COVID-19. Another thing we are discussing with Resident Councils this week is the updating of every community’s “House Rules” – House Rules are being amended to require compliance by residents with our infection control procedures such as wearing masks.

We are including an updated timeline of internal and external COVID-19-related events to continue to put current and recent events in the context of the overall history of the pandemic. If you follow the timeline, you will see how we have worked to respond and adapt as best as possible to support the Atria family as the landscape has continued to evolve. Finally, we’ve updated our Safely Returning to Normal protocols, which are allowing us to increase protective measures as conditions evolve in the currently moderate and high exposure markets in the South and West.

I want to conclude by saying we must “Stay Safe, Stay Together.” That’s the name of our new campaign to rally our residents and families to help us protect each other and our communities. I hope you find this information helpful as we thoughtfully and carefully move into the future, together.

John Moore's Signature

John Moore
Chairman and CEO


 

June 9, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

On April 28, we began a series of comprehensive updates designed to keep you informed about our business, not only as it relates to COVID-19 but also just as importantly, what the future is starting to look like in a post-COVID-19 world.

The last comprehensive update took us from just prior to the COVID-19 outbreak through the end of April. Today, I am writing to bring you up to speed with our efforts as we begin to relax quarantine later this week in many of our communities.

This communication covers a wide range of topics including testing for COVID-19 (we are approaching 30,000 Atria-administered tests and expect to exceed 40,000 by the end of June) and overall disease dynamics, which helps us talk about a safe process to reopen our communities. It also speaks to how we will begin relaxing quarantines in a way that is consistent with state and local regulatory limitations.

We have been doing a lot of thinking about how we “get better” and I’ll share ideas for new ways to help residents live their best lives, in all circumstances, and give a glimpse into our plans for the future of our business.

This disease isn’t over, but we do believe we see light at the end of the tunnel. We’d like to share that light with you, but we also need your help. Quarantine has lasted too long and we must do something about it, but there will be limits based on both regulatory directives and prudence. We have worked hard to put Atria communities in the best position to get back to as close to normal as possible as quickly as possible, but it’s going to be a progressive process. Each step must be taken as safely as the last. Most crucially, we must continually prove to state and local regulators that we are ready, and advocate for allowing each next step.

We believe people belong together. Isolation cannot be a permanent strategy for any society, especially for our residents.

We’ve been hearing questions from residents and families about what the future looks like as the disease exits our communities, as well as how we will handle a potential resurgence in the fall. Prospective new residents and their families want to know what life will be like in an Atria community now that COVID-19 has changed some of the traditional assumptions about senior living. We want to share our thoughts on these questions.

We may not be able to predict the future, but we are relentlessly planning for it in the most thoughtful, careful ways we can. I hope you find this update helpful as we share what we know, what we’re doing and what we see ahead.

John Moore's Signature

John Moore
Chairman and CEO


 

MAY 12, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

I am writing to you all following up on our April 28 communications.

We appreciate your support and feedback. The comments and feedback we received were helpful and challenged us to continue to find ways to improve.

The major questions centered around a handful of areas – combating isolation, our testing program and continued communication. We’ve taken those major questions you had and provided our answers in the FAQ here. We’ve also updated our COVID-19 Response Timeline and continue to update our COVID-19 website page.

In the meantime, I’d also like to share with you our progress on key developments in the last couple of weeks.

In our April 28 letter, we shared our plans to test all Atria community staff across the U.S. Working with Mayo Clinic Laboratories, more than 13,000 Atria community and regional employees, third-party agency staff, and private duty aides hired by residents have been tested. Another 2,300 tests have been initiated by doctors and local agencies for residents and staff. That means more than 15,000 people – equal to almost half of our total Atria population – have been tested so far. Less than one percent across the country have been positives.

Testing has allowed us to identify more than 100 COVID-19 positive asymptomatic staff who were a potential source of community exposure that was unidentifiable without testing. Being able to identify connections to those staff members will allow us to potentially further minimize exposure. Testing, so far, has been a finite resource. We have been fortunate to have our relationship with Mayo Clinic Laboratories, and we’ll continue to be the best possible stewards of the access we have, or may be able to arrange, in the future. Learn more about Mayo Clinic Laboratories in the video below.

Also, we continue to salute our frontline staff, who have not wavered in their support of our communities and the residents we serve. We have extended our support pay program. We have also enhanced our protocols and Quality Enhancement (QE) process to more easily verify and audit that personal protective equipment (PPE) protocols are being followed. We initiated a “snapshot” virtual QE process to confirm appropriate PPE usage by community staff. The QE team is making 5-10 minute FaceTime calls where they will visually confirm appropriate PPE usage for caregivers, housekeepers and other frontline staff in real time, as well as asking three random screening questions to receptionists. If a community scores 100 percent, all frontline staff will get an Atria Rewards payment in their next paycheck.

We’ll continue to update you on key developments as we cautiously and carefully enter a world in which COVID-19 may be beginning to subside. We know that this is a phase during which we need to continue to be vigilant, potentially even increasing our vigilance. We want everyone to have confidence that we are taking – and will continue to take – the right steps to protect our communities and put the safety and well-being of our residents and staff in front of all else.

John Moore's Signature

John Moore
Chairman and CEO


 

APRIL 28, 2020 – JOHN MOORE LETTER

A Letter from Atria’s Chairman and CEO, John Moore

Dear Atria Extended Family,

I wanted to take a moment and write a letter to you all, when we are still battling the coronavirus but have hopefully passed the peak of the pandemic and its impact on our communities and our world.

This isn’t over, and it has been extremely difficult. The crisis has affected Atria as it has the entire country. It’s very personal to all of us. Our hearts sink every time we learn that a resident or employee contracts the disease. We have lost residents, friends, family members and colleagues.

For the better part of two months, you have heard from us when, or if, COVID-19 has hit your community. Our Executive Directors and support teams have let everyone know, through thousands of community letters, how your community is doing, and all of the activities on tap for the day, from the culinary menu to the “new normal” of virtual engagement activities and connection points our staff has lined up. Through those letters and countless personal phone calls, we have also done our best to make sure that you are the first to know when COVID-19 has impacted you or your loved one’s community in any way.

And in this chaotic time, our goal has been open, direct and personal communication with each of you. Something we are committed to continue and hope to improve upon.

Since I’ve last written to the Atria family as a whole, we’ve been totally focused on making sure our Support Center team continues to “do what it does” – put our thousands of team members in the field in the best position possible to take care of our Atria family every day. Below is a link to a larger letter and timeline that will go into more detail, but I am so appreciative and proud of the energy and passion our support team has thrown at what has, at times, seemed like a problem without solutions.

You’ll read about this in the larger letter, but I am most proud of our heroic – truly heroic – frontline staff. They are the ones who care for our residents – and are so valuable and mission critical. I’m proud that we have not furloughed or laid off anyone, and in fact have paid our frontline staff more through support pay programs. We’ve supported them with “pantry bags” of groceries and made sure that we have provided all the Personal Protective Equipment (PPE) needed. We have also provided all staff in the hard hit Northeast with masks and gloves to wear while they commute (and in the NYC markets, enough to take home to share with family).

We know full well that our frontline staff are our, and your, “front line” of defense. So, you will also read in more detail about our plan, already underway, to test all 14,000 community level and regional employees over the next two weeks or so. We have arranged to be provided with test kits, support and lab results by Mayo Clinic Laboratories.

Testing is just part of our plan to move forward. To make sure we can get back in business in a safe and thoughtful way, we will continue to protect our residents with aggressive use of PPE and implement a restricted move-in policy for new residents and residents returning from healthcare settings.

The links below will take you to the longer letter and a timeline that shares more details of, and background for, our plans.

Take your time and go through this update. I want you to better understand the things we’ve done so far, keeping in mind that we are doing everything we can to continue to improve every day.

I appreciate you. Whether you’re an Atria resident, family member or employee, thank you for the support you have given us. We will continue to take on this challenge together.
Our lives have changed, but our mission has not. I can tell you that putting the safety and well-being of our residents and staff in front of all else has been our clear mission. I could not be prouder to be a part of this family, and I have no doubt that this moment will only continue to make us better at helping our residents live their best lives in any – and every – situation.

John Moore's Signature

John Moore
Chairman and CEO


MARCH 31, 2020 – UPDATED SCREENING STATEMENTS

Due to the rising numbers of confirmed COVID-19 cases in certain markets, Atria has updated the screening statements that essential visitors must be able to answer “no” to before entering any community.

Essential visitors must delay visits if any of the following statements apply:

  • You have been diagnosed with or exposed to anyone with COVID-19.
  • You have reason to believe that you, someone in your household or someone you have close contact with has been exposed to COVID-19.
  • You or anyone in your household has traveled through any airport and/or on a cruise ship in the last 14 days.
  • You or anyone in your household has traveled to the greater New York metropolitan area in the last 14 days.
  • You currently have any of the following symptoms: fever, cough, sore throat and/or shortness of breath.

Our definition of greater New York metropolitan area includes the following counties:

  • New York City, NY – All 5 boroughs
  • Westchester County, NY
  • Suffolk County, NY
  • Nassau County, NY
  • Rockland County, NY
  • Bergen County, NJ
  • Hudson County, NJ
  • Union County, NJ
  • Fairfield County, CT

We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.

We are regularly updating Atria residents and family members via email, on social media and over the phone, but if you have an urgent question, as always, please reach out to the community’s Executive Director at any time. For media inquiries, please email media_inquiries@atriaseniorliving.com.

 


 

MARCH 22, 2020 – QUARANTINE MANAGEMENT

As the spread of the coronavirus continues, we are taking quarantine measures to keep our residents and employees safe. Effective immediately, communities are implementing the following additional precautions.

We are limiting residents to their apartments until further notice. We will also be taking residents’ temperatures twice a day and continue to take the temperatures of essential visitors when they enter the building. Employees will receive symptom screenings three times a day, including a temperature check. We will continue to provide in-room meal services.

See the March 19 update for examples of essential visitors, in-apartment dining and program information, and protocols that remain in place.

The health and well-being of our residents and staff is and always will be our highest priority. We are regularly updating Atria residents and family members via email, on social media and over the phone, but if you have an urgent question, as always, please reach out to the community’s Executive Director at any time. For media inquiries, please email media_inquiries@atriaseniorliving.com.

 


 

MARCH 19, 2020 – COMMUNITIES PRACTICE SOCIAL DISTANCING

We are closely monitoring the COVID-19 situation and, in accordance with the CDC and other health agencies, are continuously evaluating our policies and taking extra precautions.

Because the health and well-being of residents and employees is our first priority, we are implementing addiitonal measures at all communities:

  • Residents are strongly encouraged to practice social distancing and remain in their apartments
  • Residents will continue to receive nutritious meals via in-apartment dining service
  • To keep residents active and involved, Engage Life® program opportunities will be provided in their apartments; we are also arranging “love seat window visits” with family members as well as virtual face-to-face visits via smartphone, computer and tablet
  • Essential visitors* will be required to wear masks throughout their visit and employees will wear masks when within six feet of residents; employees and essential visitors will continue to have their temperatures checked upon arrival at the community

The following protocols remain in effect:

  • Essential visitors must enter the building through the main entrance
  • Vendors delivering packages or supplies at the front entrance must leave items for community staff to deliver to destinations within the building
  • When residents return to the community following a hospital stay, we will request negative test results for COVID-19 or a note from their physician stating they are infection-free and don’t pose a risk to other residents; otherwise they will be subject to a 14-day quarantine or until they can be cleared by their physician
  • Front desk staff are more assertive in asking all essential visitors to wash their hands or utilize available hand sanitizer whenever they enter or exit the community
  • Transportation services are for scheduled medical appointments only; we are eliminating all excursions to public gathering spaces including grocery stores, religious services, shopping malls, theaters and casinos until further notice
  • All resident self-service dining functions, including hospitality stations, salad bars and buffets, are closed
  • All community events in which external visitors were expected have been cancelled or postponed
  • We strongly recommend that residents postpone all upcoming travel, including cruises and/or all flights; residents returning to the community following travel will be subject to a 14-day quarantine upon return
  • We are limiting corporate and regional personnel community visits to only those that are essential
  • Frequently disinfecting high-touch areas like doorknobs, elevator buttons, faucets and handrails
  • Increased cleaning of high-traffic common areas such as dining rooms and activity spaces
  • Reinforcing handwashing and infection control training for all employees
  • Providing additional protective equipment and cleaning supplies for personal use

*Examples of essential visitors include:

  • Family members of residents who are in imminent end-of-life situations; access in these cases will also be restricted to resident apartments only
  • Vendors who provide essential services (pharmacy, food, supplies, maintenance, movers and healthcare providers including hospice and physical therapy)
  • Individual private duty aides/companions
  • Salon/spa service providers, up to twice a week (only at unlicensed independent living communities)

In addition, essential visitors must be able to answer “no” to the community screening statements:

  • You have been diagnosed with, exposed to anyone diagnosed with, COVID-19
  • You have reason to believe that you, or someone in your household or someone who you are in close contact with, has been exposed to COVID-19
  • You currently have any of the following symptoms: fever, cough, sore throat and/or shortness of breath
  • You or anyone in your household has travelled abroad in the last 14 days

Essential visitors to Florida communities must also be able to answer “no” to this statement:

  • You have traveled via air in the last 14 days

We continue to monitor new developments and evaluate our precautions daily. We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.

We are regularly updating Atria residents and family members via email, on social media and over the phone, but if you have an urgent question, as always, please reach out to the community’s Executive Director at any time. For media inquiries, please email media_inquiries@atriaseniorliving.com.

 


 

MARCH 14, 2020 – COMMUNITIES CLOSED TO NON-ESSENTIAL VISITORS

The health and well-being of Atria residents and employees is our first priority. We’re closely monitoring the situation and, in accordance with the CDC and other health agencies, are continuously evaluating our policies and taking extra precautions to protect our residents and staff. In addition to the measures outlined in previous updates (see below), we are further restricting access to our communities to essential visitors only.

Examples of essential visitors include:

  • Family members of residents who are in imminent end-of-life situations. Access in these cases will also be restricted to resident apartments only.
  • Vendors who provide essential services (pharmacy, food, supplies, maintenance, movers and healthcare providers including hospice and physical therapy)
  • Individual private duty aides/companions

Examples of non-essential visitors include:

  • Family members of residents not in imminent end-of-life situations
  • Entertainers
  • Salon/spa service providers
  • Volunteers

Additionally, we have increased our screening requirements to now include temperature checks for all employees and essential visitors (see the March 12 update below for screening requirements already in place).

We continue to monitor new developments and evaluate our precautions daily. We’re committed to protecting our residents and staff during this time, and we will continue to take all necessary precautions with their health and safety in mind.

We are regularly updating Atria residents and family members via email, on social media and over the phone, but if you have an urgent question, as always, please reach out to the community’s Executive Director at any time. For media inquiries, please email media_inquiries@atriaseniorliving.com.

 


 

MARCH 12, 2020 – Update to Atria’s Response to COVID-19 (coronavirus)

Ensuring the health and well-being of our residents and employees is always our highest priority.

As the situation continues to escalate nationwide, we are taking greater preventative measures. In addition to those already in place, which include increased cleaning protocols and the cancellation or postponement of all community events, we are further limiting those we allow into our communities.

Until further notice, only employees, residents and essential visitors who meet our stepped-up screening statements will be allowed inside our communities. Essential visitors include:

  • Immediate family members, limited to one adult at a time, of current or potential residents
  • Vendors that provide operationally critical services (pharmacy, mail, food, supplies, construction, maintenance, healthcare providers including hospice and physical therapy)
  • Individual private duty aides/companions

Examples of non-essential visitors at this time include entertainers, salon/spa service providers and routine social visitors.

All essential visitors must be able to answer “no” to the community screening statements:

  • You have been diagnosed with, or exposed to anyone diagnosed with, COVID-19
  • You have reason to believe that you, or someone in your household or someone who you are in close contact with, has been exposed to COVID-19
  • You or anyone in your household has traveled abroad in the last 14 days
  • You currently have any of the following symptoms: fever, cough and/or shortness of breath

Please don’t hesitate to reach out to your Executive Director with questions or concerns.

We appreciate your cooperation with these new protocols and will continue to update you regularly.

The following protocols remain in place:

  • We are reducing transportation services to scheduled medical appointments only. We are eliminating all excursions to public gathering spaces, including grocery stores, religious services, shopping malls, theaters and casinos, until further notice.
  • We strongly recommend that family members not take residents out of the building under any circumstance, including visits to private family homes or public gathering spaces (grocery stores, theaters, religious services, casinos, etc.).
  • Essential visitors must enter the building through the main entrance.
  • Vendors delivering packages or supplies at the front entrance must leave items for community staff to deliver to destinations within the building.
  • Front desk staff are more assertive in asking all essential visitors to wash their hands or utilize available hand sanitizer whenever they enter or exit the community.
  • We are closing all resident self-service dining functions, including hospitality stations, salad bars and buffets.
  • We are postponing or canceling all community events in which external visitors are expected.
  • We strongly recommend that residents postpone all upcoming travel, including cruises and/or all flights. Residents returning to the community following travel will be subject to a 14-day quarantine upon return.
  • When residents return to the community following a hospital stay, we will request negative test results for COVID-19 or a note from their physician stating they are infection-free and don’t pose a risk to other residents; otherwise they will be subject to a 14-day quarantine or until they can be cleared by their physician.
  • We are limiting corporate and regional personnel community visits to only those who are essential.

Increased cleaning protocols include:

  • Frequently disinfecting high-touch areas like doorknobs, elevator buttons, faucets and handrails
  • Increased cleaning of high-traffic common areas such as dining rooms and activity spaces
  • Reinforcing hand-washing and infection control training for all Atria employees
  • Providing additional personal protective equipment and cleaning supplies

We are regularly updating Atria residents and family members via email, but if you have an urgent question, as always, please reach out to your Executive Director.

For media inquiries, please email media_inquiries@atriaseniorliving.com.

 


 

MARCH 11, 2020 – Update to Atria’s Response to COVID-19 (coronavirus)

Ensuring the health and well-being of our residents and employees is always our highest priority.

Atria is following all recommended guidelines from the Centers for Disease Control and Prevention (CDC) and monitoring the CDC for news and developments related to COVID-19 (coronavirus). For the general public, the immediate health risk from COVID-19 is low, according to the CDC. Because our resident population is more vulnerable than the general public, however, we are intensifying our preventative measures with their well-being in mind.

In light of the continued spread of COVID-19, Atria has stepped up our protocols. Until further notice, we’re following these guidelines:

  • We are limiting resident transportation services to scheduled appointments and scenic drives only. We are eliminating all excursions to public gathering spaces, including grocery stores, religious services, shopping malls, theaters and casinos.
  • We strongly recommend family members refrain from taking residents out of the community to visit public gathering spaces, including grocery stores, religious services, shopping malls, theaters, casinos, etc. Visits to private family homes are acceptable.
  • We are asking visitors to please enter a community through the main entrance.
  • Atria’s front desk staff will be more assertive in asking all visitors to wash their hands and/or utilize available hand sanitizer whenever they enter or exit the community. We appreciate your understanding and compliance with these requests.
  • We are closing all resident self-service dining venues.
  • We are postponing or canceling all community events in which we expect three or more visitors to enter the building. This weekend’s Atria StoryWise events will be converted into resident-only activities, and we are canceling our remaining March social events that invite groups of people to enter communities from outside.
  • We strongly recommend that residents cancel or postpone all upcoming travel, including cruises and/or all flights.
  • Residents returning to the community following a hospital stay must present negative test results for COVID-19, or a note from their physician stating they are infection-free and do not pose a risk to others.
  • We are limiting corporate, regional and field-based personnel community visits to only those that are essential.
  • We continue to ask additional screening questions to new residents to ensure they have not been exposed to COVID-19 or visited affected areas.
  • Those diagnosed with COVID-19 or those who have reason to believe that they, someone in their household or someone they have close contact with has been exposed to COVID-19 are prohibited from entering communities.
  • Anyone who has traveled abroad in the last 14 days, or anyone sharing a household with a person who has traveled abroad in the last 14 days are prohibited from entering communities.

Additional cleaning protocols include:

  • Frequently disinfecting high-touch areas like doorknobs, elevator buttons, faucets and handrails
  • Increased cleaning of high-traffic common areas such as dining rooms and activity spaces
  • Reinforcing hand-washing and infection control training for all Atria employees
  • Providing additional personal protective equipment and cleaning supplies

We are regularly updating Atria residents and family members via email, but if you have an urgent question, as always, please reach out to your Executive Director.

For media inquiries, please email media_inquiries@atriaseniorliving.com.