[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f-10UPTQKMUYzIonbLDeWUti3FY-SDfg79Av21ZX2v4w":3},{"data":4,"headers":635},{"brand":5,"route":6,"title":7,"seo":8,"components":19,"pageMeta":433,"dataSources":447},"asl","\u002Fcaregivers-guide\u002Fmaking-the-decision\u002Fcustomer-satisfaction-at-atria","Customer satisfaction at Atria",{"_uid":9,"title":10,"ogType":11,"robots":12,"schema":13,"ogTitle":10,"ogLocale":14,"component":15,"description":16,"twitterCard":17,"ogDescription":16,"geo.position":18,"geo.placename":18,"geo.region":18},"1876b525-8ed5-445b-b134-e80366a466c2","Customer satisfaction at Atria | Atria Senior Living","website","index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1","{\n  \"@context\": \"http:\u002F\u002Fschema.org\",\n  \"@type\": \"Article\",\n  \"name\": \"Customer satisfaction at Atria\",\n  \"headline\": \"Customer satisfaction at Atria\",\n  \"image\": \"https:\u002F\u002Fik.imagekit.io\u002Fzcfjs0rmjr\u002Ff\u002F1018269\u002F1200x627\u002Fcc3bcdc241\u002Fasl_279076_survey_header_final.jpeg\",\n  \"description\": \"Read how Atria Senior Living staff goes above and beyond for residents every day.\",\n  \"datePublished\": \"2021-10-08\",\n  \"articleBody\": \"The health, wellbeing and happiness of Atria residents and their families are of the utmost importance to us – which is why we take their feedback seriously. To that end, we send out surveys to our communities twice a year to gauge the opinions and insights of the world’s wisest people. We’re excited to share some of the Atria reviews that we received from five communities who took our Spring 2021 survey, and we’re proud to announce that we earned excellent scores in the following categories: Safety and well-being of residents Courtesy and friendliness of staff Responsiveness of community leadership to concerns Desire of caregivers to accommodate requests Read on to learn more about the recent senior living reviews, and how our staff and caregivers go above and beyond for the residents every day. Atria Tarzana Shak Rafat, the Executive Director of Atria Tarzana in Los Angeles, California, ensures that the Atria mission statement is top of mind for each employee at the community, and instills the core company values of trust, integrity and respect into his team. Shak takes the time to get to know each new employee. He also meets every week with the Resident Council president. That way, he can absorb the residents’ feedback and then take that feedback to the community directors so that they can implement it. For Shak, and the culture that he has helped create at Atria Tarzana, the emphasis is on continuous improvement. Everyone on staff puts in extra effort to provide an optimal experience for residents. Carlos, the valet, dedicated an entire day to helping a widowed resident find his wife’s wedding ring, which had gone missing. That’s just one example of how the staff at Atria Tarzana go above and beyond for the residents. Here’s a quote that seems to sum up how residents feel about Atria Tarzana: “The people that work there are amazing! They help make Atria a happy place.” Atria Forest Hills For Jill Draggota, the Executive Director at Atria Forest Hills in Queens, New York, customer satisfaction starts with hiring compassionate team members who love what they do. Focusing on the details helps Jill and her team improve lives every day, and has led to results large and small. An Engage Life Director at the community, for instance, worked tirelessly to livestream a resident’s grandson’s wedding during COVID-19. Draggota’s team has also established an open-door policy with the Resident Council to absorb and build upon their feedback on an ongoing basis. A key quote from the recent survey: “The building is immaculately clean. The activities bring people together. They do everything they can for all of us. I love this place.” Atria Rancho Peñasquitos Spring 2021 was the first time that Atria Rancho Peñasquitos in San Diego, California, was among Atria’s top rated senior living communities according to the customer satisfaction survey, which came as no surprise to Executive Director Quinn Hernandez, who felt like his team shined during COVID. Hernandez witnessed his directors working in different departments, helping out at the front desk, and pitching in wherever they were needed. Hernandez instills in his team the idea that they are working in the residents’ homes, which helps put everyone’s job – including his – into perspective. He also addresses the feedback from the Resident Council right away and works with his directors to formulate improvement plans. According to feedback from one of the residents’ children, Hernandez’s assessment of how his staff exceeded the expectations of their jobs is accurate: “The staff is wonderful. They did an excellent job during COVID with keeping the residents and staff as safe as possible.” Outro Atria values its senior living ratings because of our commitment to quality and our mission to create vibrant communities where extraordinary older adults can thrive and participate. When you choose Atria, your voice is heard. Learn about some testimonials from residents about their experiences – and contact us today to find a community that listens to you. If you or someone you know wants to learn more about Atria, visit AtriaSeniorLiving.com\u002FFindACommunity to discover the location nearest you.\",\n  \"url\": \"https:\u002F\u002Fwww.atriaseniorliving.com\u002Fcaregivers-guide\u002Fmaking-the-decision\u002Fcustomer-satisfaction-at-atria\"\n}","en_US","seo-fields","The results are in! Atria received community feedback from our Spring 2021 customer satisfaction surveys. Find out what residents have to say about life at Atria. ","summary","",[20,234,239,253,269,281,403],{"componentName":21,"props":22},"BrandNavigation",{"facCtaText":23,"keyMarkets":24,"companyLogo":122,"facLocation":129,"brandNavLinks":130,"topOffset":221,"facPlaceholder":222,"companyNavLinks":223,"findCommunityCopy":233},"Search Now",[25,29,32,35,38,41,44,47,50,53,56,59,62,65,68,71,74,77,80,83,86,89,92,95,98,101,104,107,110,113,116,119],{"link":26,"text":27,"component":28},"\u002Fsenior-living-communities\u002Fsenior-living-in-arizona","Arizona","LinkObject",{"link":30,"text":31,"component":28},"\u002Fsenior-living-communities\u002Fsenior-living-in-california","California",{"link":33,"text":34,"component":28},"\u002Fsenior-living-communities\u002Fsenior-living-in-inland-empire-ca","– Inland Empire",{"link":36,"text":37,"component":28},"\u002Fsenior-living-communities\u002Fsenior-living-in-orange-county-ca","– Orange 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Updated",{"componentName":240,"props":241},"ContentHubArticleBody",{"topLine":128,"className":18,"bottomLine":128,"topPadding":128,"componentId":18,"bottomMargin":237,"cardLinkText":242,"nextPostCopy":243,"allowMaxWidth":128,"bottomPadding":128,"articleContent":244,"watchVideoCopy":245,"emailSignupCopy":246,"readArticleCopy":242,"nextPostHeaderTag":247,"emailSignUpCtaText":248,"recommendationCopy":249,"emailSignUpSuccessTitle":250,"extraContainerClassName":18,"recommendationHeaderTag":247,"nextPostHeaderStyleLevel":251,"emailSignUpSuccessMessage":252,"recommendationHeaderStyleLevel":251},"Read the article","Up next","\u003Cp class=\"copy copy--is-font-primary\">The health, wellbeing and happiness of Atria residents and their families are of the utmost importance to us – which is why we take their feedback seriously. To that end, we send out surveys to our communities twice a year to gauge the opinions and insights of the world’s wisest people.\n\u003Cbr>\n\u003Cbr>\nWe’re excited to share some of the Atria reviews that we received from five communities who took our Spring 2021 survey, and we’re proud to announce that we earned excellent scores in the following categories:\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Cul class=\"bullet-list\">\n \t\u003Cli class=\"copy copy--is-font-primary\">Safety and well-being of residents\u003C\u002Fli>\n \t\u003Cli class=\"copy copy--is-font-primary\">Courtesy and friendliness of staff\u003C\u002Fli>\n \t\u003Cli class=\"copy copy--is-font-primary\">Responsiveness of community leadership to concerns\u003C\u002Fli>\n \t\u003Cli class=\"copy copy--is-font-primary\">Desire of caregivers to accommodate requests\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cbr>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-primary\">Read on to learn more about the recent senior living reviews, and how our staff and caregivers go above and beyond for the residents every day.\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">Atria Tarzana\u003C\u002Fh2>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-primary\">Shak Rafat, the Executive Director of Atria Tarzana in Los Angeles, California, ensures that the Atria mission statement is top of mind for each employee at the community, and instills the core company values of trust, integrity and respect into his team. Shak takes the time to get to know each new employee. He also meets every week with the Resident Council president. That way, he can absorb the residents’ feedback and then take that feedback to the community directors so that they can implement it.\n\u003Cbr>\n\u003Cbr>\nFor Shak, and the culture that he has helped create at Atria Tarzana, the emphasis is on continuous improvement. Everyone on staff puts in extra effort to provide an optimal experience for residents. Carlos, the valet, dedicated an entire day to helping a widowed resident find his wife’s wedding ring, which had gone missing. That’s just one example of how the staff at Atria Tarzana go above and beyond for the residents.\n\u003Cbr>\n\u003Cbr>\nHere’s a quote that seems to sum up how residents feel about Atria Tarzana: “The people that work there are amazing! They help make Atria a happy place.”\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">Atria Forest Hills\u003C\u002Fh2>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-primary\">For Jill Draggota, the Executive Director at Atria Forest Hills in Queens, New York, customer satisfaction starts with hiring compassionate team members who love what they do. Focusing on the details helps Jill and her team improve lives every day, and has led to results large and small. An Engage Life Director at the community, for instance, worked tirelessly to livestream a resident’s grandson’s wedding during COVID-19. Draggota’s team has also established an open-door policy with the Resident Council to absorb and build upon their feedback on an ongoing basis.\n\u003Cbr>\n\u003Cbr>\nA key quote from the recent survey: “The building is immaculately clean. The activities bring people together. They do everything they can for all of us. I love this place.”\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">Atria Rancho Peñasquitos\u003C\u002Fh2>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-primary\">Spring 2021 was the first time that Atria Rancho Peñasquitos in San Diego, California, was among Atria’s top rated senior living communities according to the customer satisfaction survey, which came as no surprise to Executive Director Quinn Hernandez, who felt like his team shined during COVID. Hernandez witnessed his directors working in different departments, helping out at the front desk, and pitching in wherever they were needed.\n\u003Cbr>\n\u003Cbr>\nHernandez instills in his team the idea that they are working in the residents’ homes, which helps put everyone’s job – including his – into perspective. He also addresses the feedback from the Resident Council right away and works with his directors to formulate improvement plans.\n\u003Cbr>\n\u003Cbr>\nAccording to feedback from one of the residents’ children, Hernandez’s assessment of how his staff exceeded the expectations of their jobs is accurate: “The staff is wonderful. They did an excellent job during COVID with keeping the residents and staff as safe as possible.”\u003C\u002Fp>\n\u003Cbr>\n\u003Cbr>\n\u003Ch2 class=\"heading heading--is-level-2 spacing--is-mb-xsmall\">Outro\u003C\u002Fh2>\n\u003Cbr>\n\u003Cp class=\"copy copy--is-font-primary\">Atria values its senior living ratings because of our \u003Ca href=\"\u002Fatria-management\u002Fatria-mission\" class=\"link has-text-asl-content-hub-decision\" target=\"_blank\" rel=\"noopener\">commitment to quality\u003C\u002Fa> and our mission to create vibrant communities where extraordinary older adults can thrive and participate. When you choose Atria, your voice is heard. Learn about some testimonials from residents about their experiences – and contact us today to \u003Ca href=\"\u002Fretirement-communities?location\" class=\"link has-text-asl-content-hub-decision\" target=\"_blank\" rel=\"noopener\">find a community\u003C\u002Fa> that listens to you.\n\u003Cbr>\n\u003Cbr>\nIf you or someone you know wants to learn more about Atria, visit \u003Ca href=\"\u002Fretirement-communities?location\" class=\"link has-text-asl-content-hub-decision\" target=\"_blank\" rel=\"noopener\">AtriaSeniorLiving.com\u002FFindACommunity\u003C\u002Fa> to discover the location nearest you.\u003C\u002Fp>","Watch the video","Want to learn more about life at Atria Senior Living?","h2","Sign Up","You might also like","Thank you for subscribing!","4","You'll receive an email shortly. You can unsubscribe anytime.",{"componentName":254,"props":255},"ImageCopyBlock",{"copy":18,"image":256,"ctaLink":219,"ctaText":262,"topLine":128,"ctaColor":263,"htmlCopy":264,"className":18,"isFlipped":237,"mainTitle":265,"textColor":266,"bottomLine":128,"supertitle":18,"topPadding":237,"componentId":18,"bottomMargin":128,"mainTitleTag":247,"showAslCurve":128,"allowMaxWidth":128,"bottomPadding":237,"isDarkModeCta":128,"backgroundColor":267,"mainTitleStyleLevel":268,"extraContainerClassName":18},{"id":257,"alt":258,"name":18,"focus":18,"title":18,"source":259,"filename":260,"copyright":18,"fieldtype":126,"meta_data":261,"is_external_url":128,"description":18},1010320,"illustration of three people gardening together","https:\u002F\u002Fik.imagekit.io\u002Fzcfjs0rmjr\u002Ff\u002F1018269\u002F2560x1919\u002F56d81878a0\u002Fatria_4_updated-scaled.webp","https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1018269\u002F2560x1919\u002F56d81878a0\u002Fatria_4_updated-scaled.webp",{"alt":258,"title":18,"source":18,"copyright":18},"Start Your Journey","utility","\u003Cp class=\"copy copy--is-font-primary spacing spacing--is-pb-small\">There’s a lot to learn when you become a caregiver, and you may be wondering where to start. Fortunately, many of the experiences you’ll encounter are common, and we've pulled together resources to help you along your journey.\u003C\u002Fp>","Not sure where to 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